北外高效商务电话

1.1. Focus on listening-Intonation 语调

1.2. Focus on listening-Get Prepared 做好准备

1.3. Focus on listening-Pronunciation Skills 发音技巧

1.4. Focus on listening-Read between Lines 领悟言外之意

1.5. Focus on listening-Avoid Silence 避免沉默

1.6. Focus on listening-Mini-tests & Summary 小测与总结

2.1.1 Identifying Yourself 自报家门- Culture Notes

2.12. Identifying Yourself 自报家门- Listening Practice

2.2. Explaining Your Purpose 说明目的

3.1.1 Gaining Time 赢得时间-Double-check

3.1.2. Gaining Time 赢得时间-Structure & Fillers

3.2.1.Stress 重音-Mini-practice & Number

3.2.2. Stress 重音-Practice

4.1. Making Notes 记录信息

4.2. Voicemail 语音留言

4.3. Text Messages 短信

5.1. Problems 问题

5.2.1 Dealing with Problems 解决问题-Problems

5.2.2. Dealing with Problems 解决问题-Solutions

5.3. Complaints 投诉

5.4. Making Appointments 电话预约

5.5. Placing an Order 下订单

5.6. Travel Arrangements 旅程安排

6.1.1.Taking Part 参与会议-Definition & Practice

6.1.2 Taking Part 参与会议-Turn-taking

6.2. Summarizing and Ending a Call 总结和结束

6.3.1 Negotiations 协商-Definition & Practice

6.3.2 Negotiations 协商-Intonation